Shipping policy

At IVY LONDON, we are committed to providing you with the best shopping experience, which includes transparent and convenient shipping options. Please take a moment to review our shipping policy:

  1. Shipping Destinations

We offer shipping to both domestic and international customers. Our services are designed to ensure your orders reach you in a timely and secure manner, wherever you are located. We ship internationally from our warehouse in Australia

  1. Shipping Times

Orders are typically processed and dispatched within 1-3 business days after payment verification. You will receive a confirmation email with tracking information once your order has been shipped. Shipping times may vary depending on your location and the chosen shipping method. We are pleased to offer FREE standard tracked shipping for all orders over $100.

International Shipping: We offer FREE international shipping for orders over $100 (AUD). For international orders under $100 (AUD), shipping rates will apply. Estimated delivery times for international orders are 10 - 28 business days, depending on your location and the chosen shipping method.

  1. Shipping Methods

We partner with reputable courier services to ensure the safe and timely delivery of your orders. The available shipping methods include:

Standard Shipping: Our standard shipping option provides reliable delivery at an affordable cost.

Express Shipping: For those who need their orders more quickly, we offer express shipping at an additional cost. Please note that express shipping may not be available for all destinations.

  1. Customs and Duties

For international shipments, please be aware that customs duties, taxes, and fees may be applicable based on your country's regulations. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees.

  1. Order Tracking

You can track the status of your order by using the provided tracking number. If you have any questions about the shipping process or need assistance with tracking, please don't hesitate to contact our customer support team at info@ivylondonstudio.com

  1. Happiness Guarantee - Returns and Exchanges

For information on our Happiness Guarantee see our Happiness Guarantee Page

  1. Contact Us

If you have any questions or concerns regarding our shipping policy or any other aspect of your shopping experience, please reach out to our customer support team. We are here to assist you and ensure your satisfaction.

IVY LONDON values your business and strives to make your shopping experience as smooth as possible. Thank you for choosing us.