We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us. We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our Ivy Promise.
If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at ivylondonstudio@gmail.com. We’ll confirm your order, then provide you instructions to return your product to us new, used or broken. Once we receive it, we’ll give you refund on your product. It’s that simple!
Please note the Happiness Guarantee does not include Earrings due to hygiene reasons. Delivery cost will be deducted from the total refund amount.
